For many individuals with hearing loss, talking on the phone can be a challenging task. Despite turning up the volume, you may still find yourself missing important parts of the conversation and asking loved ones to repeat themselves.

Amplified telephones are specifically designed for individuals with hearing loss. These phones provide a louder volume of sound than standard phones, enable users to better understand higher-pitched voices (which are difficult for individuals with hearing loss to hear), and reduce the presence of distracting background noise.

Florida Telecommunications Relay, Inc.

The Jacksonville Speech & Hearing Center is a proud regional distribution center for Florida Telecommunications Relay, Inc. (FTRI), a statewide non-profit that provides FREE amplified telephones for Florida residents with mild, moderate, or severe hearing loss.

These telephones come in a variety of models and are available at the Jacksonville Speech & Hearing Center during regular operating hours. JSHC also provides outreach distributions throughout the community at senior centers, businesses, health fairs, and community organizations.

COVID-19 UPDATE: Please note that this program is currently available during the first and third Thursday of every month during our curbside hours of 8:00 am-10:00 am and 2:00 pm-4:00 pm.

During these times, we can issue new phones, as well as offer repairs and replacements. To save time, please call ahead at (904) 355-3403 and complete the your FTRI paperwork before arriving.

To download and print your FTRI paperwork, please click here

To learn more about the different types of amplified telephones, please click here.

To schedule an appointment to receive your amplified phone, please contact us at (904)355-3403 or via Contact Form.