OUR ADMINISTRATIVE STAFF

President and CEO: Michael Howland

Mike Howland became President and CEO of Jacksonville Speech & Hearing Center in September 2014, bringing a wealth of leadership experience to his new role.  He previously led the U.S. Small Business Administration in San Francisco, Independent Charities of America, Christian Service Charities and three related associations of national charities, The Arc of Greater Indianapolis (Noble of Indiana), and the Southeastern Council of Foundations.  He also served as Vice President for University Advancement and Chief Strategic Relations Officer at his Jacksonville University alma mater.  His long history with JU includes serving as President of the student body and the JU Alumni Association, and as Chair of the Trustee Nominating & Governance Committee of the Board of Trustees.

Mike has led the expansion of JSHC programs and services, the strengthening of staff and Board and the relocation of the organization from one office to two professional and accessible clinical sites (1010 N. Davis Street and 14595 Philips Highway) and an administrative office in the Jessie Ball duPont Center.  JSHC has forged new partnerships with foundations, corporations and governmental entities that have enabled the organization a broader community reach, especially as it relates to helping preschool children.

Mike has chaired a plethora of national and local non-profit boards and campaigns.  He currently serves as President-Elect of Leadership Jacksonville and Governance Chair of the 5 Buckets Foundation.  In addition to his JU degree, Mike was the first person to graduate from St. Louis University with both Juris Doctor and Master of Arts – Public Administration degrees.  He is a Certified Association Executive.  Mike is the proud father of three children and grandfather of three.

Fun Fact:  Mike has played baseball at Oracle Park in San Francisco, the Oakland Coliseum and Wrigley Field.  He has attended Major League Baseball games in 42 stadiums, and been a member of the No Bats Baseball Club, which raises money for worthy causes while playing baseball, for 30 years.  However, he enjoys most watching Little League and softball games of Howland grandchildren.

Chandra Manning

Chief Operating Officer: Chandra Manning 

Chandra joined the JSHC team in 2019 and comes with recent experience as a Director of Operations in private practice audiology.  She contributes to the success of the practice at 1010 N. Davis Street by working with the team of doctors, speech language pathologists and administrative staff to ensure the highest quality speech and hearing healthcare available in Jacksonville and an unparalleled patient experience.

Her background in communication, creative marketing, office management and project management offer a wide variety of skills that are useful to JSHC.

Fun Facts: Chandra was a Navy brat, having lived as far west as Hawaii and as far east as the Azores.  She’s enjoys travelling, having visited or lived in six countries.  She’s called Jacksonville home since 1996.  It is here that she met her husband and has been raising their two daughters.

Chief Development Officer: Jackie Culver 

Jackie joined JSHC in December 2018, bringing an expansive knowledge of fundraising, development, grant writing, and event planning to the JSHC team. Her portfolio includes previous experience as the Executive Director of Marathon High, Executive Director of the Shannon Miller Foundation, and President/Owner of JOC Fitness.

Jackie received her undergraduate degree from the University of Central Florida, where she was a member of the Golden Key National Honor Society and Undergraduate Student of the Year. She is also a graduate of the Jim Moran Institute of Global Entrepreneurship Nonprofit Executive Program. Jackie currently serves as Chair of the Mayor’s Council for Fitness and Wellbeing, is Membership Chair for the Board of Directors of the Planned Giving Council of Northeast Florida, and is an active member of the Rotary Club of West Jacksonville and Downtown Council of the Jax Chamber. In 2018, she was honored by the organizing body of the Gate River Run, JTC Running, with their Outstanding Community Service Award. Always active in local media, she has had numerous radio and television appearances promoting wellness. You can also read many of her articles in Jacksonville Magazine and 904 Fitness.

Fun Facts: Jackie grew up on a sugar cane farm in southern Louisiana at a time when farm-to-table cuisine was only for the poor.  She moved to Jacksonville, Florida in 1996 and lives here with her husband and two children.

Controller: Lynne Woodall

Lynne Woodall joined JSHC in October 2011, after 23 years as Chief Financial Officer at the Boy’s Home in Jacksonville.

Lynne and husband, Jerry, have been married for 43 years. They have a daughter, Jennifer, a Registered Nurse.

Fun Facts: She enjoys reading, completing crossword puzzles, and Genealogy. She collects M & M candy dispensers. In the fall her mantra is a passionate, “Roll Tide!”

Executive Assistant and Special Projects Manager: Erika Hooper

Erika joined JSHC in January 2020, fulfilling a lifelong goal of working for a non-profit organization.  Prior to joining the JSHC Team, she gained wide-ranging experience as an executive assistant performing a multitude of administrative duties across various industries.

Erika began her career path at a fast-paced, urgent care medical facility where she performed all front and back office duties that involved patient interaction while obtaining a Medical Assistant Certification and an Associate of Arts degree from Florida State College at Jacksonville. Erika then graduated from the University of Florida with a Bachelor of Arts degree in Sociology with a concentration in Health Sciences and Business Management. After college, Erika followed her personal passion for the creative arts by working for a local photography studio and gained over a decade of experience as a Professional Photographer and Graphic Designer. Eventually, Erika went on to work as a regional sales coordinator and corporate customer service liaison for a nationwide provider of medical spa services. Erika also has experience as a Marketing Coordinator and Product Specialist in the financial technology field.

Fun Facts: Erika is a third generation Jacksonville native and graduate of First Coast High School. Erika and her wife Dee are the proud parents of one son and are happy new foster parents to their nephew and two granddaughters. Erika has past volunteer experience with the American Red Cross, Habitat for Humanity, Leukemia and Lymphoma Society and the American Cancer Society; she is excited to turn a life of volunteering into a career.

Erika Hooper
April Newton

Billing Manager: April Newton

April has been with JSHC since 2008. She began her journey at JSHC in the front office and has since worked her way up in the organization to become the referral coordinator and now the billing manager. She has a passion for helping people and is proud that her work makes a difference in the lives of others.  April is a Jacksonville native, she attended Jacksonville University and is a member of Gamma Phi Beta sorority. She is also the mother of a very precocious daughter.

Fun Facts: April is an avid reader and loves all things purple and her favorite phrase is “Roll Tide.” She also is the daughter of a knife maker.

Clinic Services Manager: Ray Griffiths 

Raymond Griffiths joined JSHC in April 2018 as Front Office Coordinator. He now serves as Clinic Services Manager, where he focuses on insurance credentialing, as well as processing referrals and authorizations. He is a Minnesota transplant, having graduated from Eden Prairie High School and attended the University of Minnesota and University of Phoenix.

Fun Facts: Ray enjoys visiting art museums, going to the movies, and volunteering at various events around Jacksonville.

Ray Griffiths

Non-Profit Fellow: Niki McCrimon

Niki joined JSHC in August 2021. She graduated from the University of Florida with a degree in Marketing.

Niki was born and raised in Jacksonville, where she began volunteering at an early age. She volunteered as a YoungLife leader throughout high school and college, where she mentored middle school girls. Niki is excited to begin her career in the non-profit world at JSHC and be a part of a life changing mission.

Fun Fact: Niki loves her dog Luna and never likes to be too far from the beach.

Grant Services Coordinator: Jennie Brady

Jennie was born and raised in Tampa, FL. She started college as an Architecture student then changed paths to get her B.A. in Deaf Studies from the College of Communication Science and Disorders at the University of South Florida. Moving to Jacksonville, and later, Yulee, FL in 2020, she worked in customer service until she joined the staff in 2021 as the Front Desk Coordinator. She believes in giving people the best service she can and aiding in the communication with her skills in American Sign Language.

Fun Fact: Jennie used to play violin in school. She is also looking into teaching ASL in the future, so she is more than happy to teach you some signs and grammar.

Executive Assistant: Mary Gonzalez

Mary started work with JSHC in June 2022 as COO Chandra Manning’s Executive Assistant. Mary attended several high schools, but ended up graduating top of her class. Mary participated in several different extracurricular activities,  softball being one of her favorites. Mary is currently continuing her education at FSCJ and she is excited to be a part of the team and make a difference!

Fun Fact: Mary is a third generation Mary in her family and she plans to continue the tradition one day. She is an avid reader and can finish an entire book in one sitting. She has a Labrador retriever named Max that has terrible separation anxiety that she loves!

Front Desk Coordinator: Devin Tackett

Devin joined JSHC in June 2022 as Front Desk Coordinator. Devin previously worked at an eye doctor’s office for 4 years as their optical technician. She is currently working towards becoming a Speech Language Pathologist and is excited to learn more about the field. She is a Jacksonville native and received her bachelor’s degree from UNF.

Fun Fact: Devin loves to ski and tries to go every winter. She also loves spending time outside. She is a fan of the Jacksonville Jaguars and tries to go to as many games as possible!