OUR ADMINISTRATIVE STAFF
President and CEO: Mike Howland
Mike Howland brings a wealth of leadership experience to the Jacksonville Speech & Hearing Center. He has led the U.S. Small Business Administration in San Francisco, Independent Charities of America, Christian Service Charities and three related associations of national charities, Noble of Indiana and the Southeastern Council of Foundations. He also served as Vice President for University Advancement and Chief Strategic Relations Officer at his Jacksonville University alma mater. His long history with JU includes serving as president of the student body and the JU alumni association, and as chair of the trustee nominating and governance committee of the board of trustees.
Mike has chaired a plethora of national and local non-profit boards and campaigns. He currently serves as Chair of the Family Foundations of Northeast Florida Board of Directors and on the Board of Directors of Leadership Jacksonville. In addition to his JU degree, Mike was the first person to graduate from St. Louis University with both Juris Doctor and Master of Arts-Public Administration degrees. He is a Certified Association Executive. Mike and wife Cathy have three children, Jim, Chris and Madeline, a JU Nursing student, and three grandchildren.
Fun Facts: (I) Mike has played baseball at AT&T Stadium in San Francisco, the Oakland Coliseum and Wrigley Field. (II) Mike and Cathy lived in Washington, DC, San Francisco and Indianapolis when the Redskins, 49ers (2) and Colts won Super Bowls…so there’s still hope for Jaguars fans.
Chief Operating Officer: Chandra Manning
Chandra joined the JSHC team in 2019 and comes with recent experience as a Director of Operations in private practice audiology. She contributes to the success of the practice at 1010 N. Davis Street by working with the team of doctors, speech language pathologists and administrative staff to ensure the highest quality speech and hearing healthcare available in Jacksonville and an unparalleled patient experience.
Her background in communication, creative marketing, office management and project management offer a wide variety of skills that are useful to JSHC.
Fun Facts: Chandra was a Navy brat, having lived as far west as Hawaii and as far east as the Azores. She’s enjoys travelling, having visited or lived in six countries. She’s called Jacksonville home since 1996. It is here that she met her husband and has been raising their two daughters.
Director of Development: Jackie Culver
Jackie joined JSHC in December 2018, bringing an expansive knowledge of fundraising, development, grant writing, and event planning to the JSHC team. Her portfolio includes previous experience as the Executive Director of Marathon High, Executive Director of the Shannon Miller Foundation, and President/Owner of JOC Fitness.
Jackie received her undergraduate degree from the University of Central Florida, where she was a member of the Golden Key National Honor Society and Undergraduate Student of the Year. She is also a graduate of the Jim Moran Institute of Global Entrepreneurship Nonprofit Executive Program. Jackie currently serves as Chair of the Mayor’s Council for Fitness and Wellbeing, is Membership Chair for the Board of Directors of the Planned Giving Council of Northeast Florida, and is an active member of the Rotary Club of West Jacksonville and Downtown Council of the Jax Chamber. In 2018, she was honored by the organizing body of the Gate River Run, JTC Running, with their Outstanding Community Service Award. Always active in local media, she has had numerous radio and television appearances promoting wellness. You can also read many of her articles in Jacksonville Magazine and 904 Fitness.
Fun Facts: Jackie grew up on a sugar cane farm in southern Louisiana at a time when farm-to-table cuisine was only for the poor. She moved to Jacksonville, Florida in 1996 and lives here with her husband and two children.
Controller: Lynne Woodall
Lynne Woodall joined JSHC in October 2011, after 23 years as Chief Financial Officer at the Boy’s Home in Jacksonville.
Lynne and husband, Jerry, have been married for 43 years. They have a daughter, Jennifer, a Registered Nurse.
Fun Facts: She enjoys reading, completing crossword puzzles, and Genealogy. She collects M & M candy dispensers. In the fall her mantra is a passionate, “Roll Tide!”
Executive Assistant and Special Projects Manager: Erika Hooper
Erika joined JSHC in January 2020, fulfilling a lifelong goal of working for a non-profit organization. Prior to joining the JSHC Team, she gained wide-ranging experience as an executive assistant performing a multitude of administrative duties across various industries.
Erika began her career path at a fast-paced, urgent care medical facility where she performed all front and back office duties that involved patient interaction while obtaining a Medical Assistant Certification and an Associate of Arts degree from Florida State College at Jacksonville. Erika then graduated from the University of Florida with a Bachelor of Arts degree in Sociology with a concentration in Health Sciences and Business Management. After college, Erika followed her personal passion for the creative arts by working for a local photography studio and gained over a decade of experience as a Professional Photographer and Graphic Designer. Eventually, Erika went on to work as a regional sales coordinator and corporate customer service liaison for a nationwide provider of medical spa services. Erika also has experience as a Marketing Coordinator and Product Specialist in the financial technology field.
Fun Facts: Erika is a third generation Jacksonville native and graduate of First Coast High School. Erika and her wife Dee are the proud parents of one son and are happy new foster parents to their nephew and two granddaughters. Erika has past volunteer experience with the American Red Cross, Habitat for Humanity, Leukemia and Lymphoma Society and the American Cancer Society; she is excited to turn a life of volunteering into a career.
Grants Services Coordinator: Hannah Youngworth
Hannah Youngworth first started at JSHC in August 2019 as an Outreach Coordinator with National Health Corps, an AmeriCorps public health non-profit. Following her service year with National Health Corps, she joined the JSHC Team as Development Coordinator in July 2020. Hannah is a graduate of Westminster College with a B.A. in Spanish. She is originally from Coraopolis, Pennsylvania.
Fun Facts: Hannah’s second language is Spanish! She also lived in Salamanca, Spain for 4 months during her study abroad semester.
Billing Coordinator: April Newton
April has been with JSHC since 2008. She began her journey at JSHC in the front office and has since worked her way up in the organization to become the referral coordinator and now the billing coordinator. She has a passion for helping people and is proud that her work makes a difference in the lives of others. April is a Jacksonville native, she attended Jacksonville University and is a member of Gamma Phi Beta sorority. She is also the mother of a very precocious daughter.
Fun Facts: April is an avid reader and loves all things purple and her favorite phrase is “Roll Tide.” She also is the daughter of a knife maker.
Clinic Services Manager: Ray Griffiths
Raymond Griffiths joined JSHC in April 2018 as Front Office Coordinator. He now serves as Clinic Services Manager, where he focuses on insurance credentialing, as well as processing referrals and authorizations. He is a Minnesota transplant, having graduated from Eden Prairie High School and attended the University of Minnesota and University of Phoenix.
Fun Facts: Ray enjoys visiting art museums, going to the movies, and volunteering at various events around Jacksonville.
Clinic Assistant: Senée Mobley
Senée joined JSHC in 2021. She has a degree in English, a certificate in Technical Writing, and a Bachelors of Science in Public Health from the University of South Florida.
She has trained with the CDC, volunteered with WHO, and served two tours in the U.S. Peace Corps in villages of Africa and Belize performing public health work. With exposure to many dialects, languages, and cultures, Senée brings a wealth of experience across health and service-related fields.
Fun Fact: Senée has a handsome Teddybear puppy and is obsessed with rowing and sculling.
Development Associate: Casey Craig
Casey joined the JHSC team in 2021, inspired by their mission on a personal level. As a small child, she struggled with speech and auditory issues, which she overcame with the guidance of an audiologist and speech pathologist. Starting off behind the clinic front desk as a Patient Care Coordinator, she has recently been promoted to Development Associate to polish her passion for nonprofit and fundraising work.
From outside of her desk, Casey graduated from UNF with her Bachelors’ Degrees in Sociology and English. She also works as a reporter and has written for several publications across Florida. She is a big fan of her cat Stu and distance running.
Fun facts: Casey plays several instruments and enjoys Chandra telling her that her music taste is “too progressive for the waiting room.”
Non-Profit Fellow: Niki McCrimon
Niki joined JSHC in August 2021. She graduated from the University of Florida with a degree in Marketing.
Niki was born and raised in Jacksonville, where she began volunteering at an early age. She volunteered as a YoungLife leader throughout high school and college, where she mentored middle school girls. Niki is excited to begin her career in the non-profit world at JSHC and be a part of a life changing mission.
Fun Fact: Niki loves her dog Luna and never likes to be too far from the beach.
Front Desk Coordinator: Jennie Brady
Jennie was born and raised in Tampa, FL. She started college as an Architecture student then changed paths to get her B.A. in Deaf Studies from the College of Communication Science and Disorders at the University of South Florida. Moving to Jacksonville, and later, Yulee, FL in 2020, she worked in customer service until she joined the staff in 2021 as the Front Desk Coordinator. She believes in giving people the best service she can and aiding in the communication with her skills in American Sign Language.
Fun Fact: Jennie used to play violin in school. She is also looking into teaching ASL in the future, so she is more than happy to teach you some signs and grammar.